Maintenance
Define which software and site components need ongoing attention and how that work will be handled.
SERVICESWEBSITE CARE & SUPPORT
Ready for
business.
Keep your website useful long after launch.
We help maintain, update, and improve your website, with a clear scope of support based on what your site and team need.
ONGOING ATTENTION
Your site changes.
So does the work.
Content needs updating, software evolves, and business priorities shift. We help you plan the work that keeps your website useful to customers.
Content & changes
Agree how edits and improvement requests are submitted, reviewed, and scheduled.
Performance
Investigate slow pages and other performance issues, then address the improvements covered by your plan.
Support
Establish a clear contact route and agree who is responsible for each part of the setup.
A CLEAR AGREEMENT
Know what is covered.
Know what comes next.
We agree the included work, separate requests, and responsibilities before care begins.
Your current setup
Review the platform, hosting, providers, access, and known issues.
Included work
Define maintenance tasks and editing time, along with how additional work is quoted.
Support arrangements
Confirm contact routes, support hours, and any response, monitoring, or backup commitments in the plan.
HOW WE WORK
Start with the site you have.
Review
Understand the website, its setup, and the things that need attention.
Agree
Define the care scope, responsibilities, and request process.
Maintain
Carry out the agreed work and handle requests within the plan.
Revisit
Review priorities as your business and website change.
BEFORE WE BEGIN
A few things
you might ask.
Can you look after a site built by someone else?
We can assess it first and confirm whether we can support it and what the work would involve.
Are hosting and backups included?
That depends on the agreed service. Hosting, backups, monitoring, and maintenance responsibilities are confirmed in the plan.
Does support include unlimited changes?
The plan defines the included work and how additional changes are quoted. Larger requests may need a separate scope.
Is emergency support available?
Support hours and response commitments must be confirmed for the specific service. Emergency support applies only if it is included in your agreement.
Can we start with a specific problem?
Yes. Share your website and what needs attention. We can discuss whether it is a single task, ongoing care, or a larger project.
YOUR NEXT STEP
What needs
attention?
Send us your website and the issues or ongoing tasks you would like help with.