Terms of service.

Agreement

By using our website or engaging us for services, you agree to these terms. They cover the website itself, the services we deliver, and anything published at dprime.au or its subdomains unless stated otherwise.

Our formal project agreements always sit above these general terms. If anything in a signed proposal or contract differs from this page, the proposal wins.

Our services

Dprime offers brand identity, web design and development, hosting, SEO, speed optimisation, and site maintenance. Our SaaS product Dprime Booking is governed by its own product terms published on that platform.

We reserve the right to decline work that is outside our scope, conflicts with existing clients, or goes against our values.

Engagements

Every project starts with a written proposal covering scope, timeline, deliverables, and fees. Once you accept the proposal in writing (email counts), it becomes the project agreement.

• Scope changes require written agreement from both sides and may affect cost and timeline
• We deliver to the agreed timeline provided we receive feedback and assets from you on time
• Delays caused by late feedback are not our responsibility

Fees and payment

Fees are set in the project proposal and quoted in Australian dollars. Unless agreed otherwise:

• Projects require a 50% deposit before we start work
• The balance is invoiced at launch and due within 14 days
• Monthly retainers and hosting plans are billed in advance
• Late payments attract interest at 1.5% per month or the maximum allowed by law, whichever is lower

Intellectual property

Your content

Any content you give us remains yours. You grant us a licence to use it for the purposes of delivering the project.

Our deliverables

Once the project is paid in full, ownership of the final deliverables transfers to you. This includes the final design files, codebase, and brand assets produced for your project.

Our tools and know-how

Our internal processes, component libraries, and reusable frameworks remain ours. We may reuse them on other projects.

Portfolio rights

We can display the work publicly in our portfolio and case studies, unless you specifically request otherwise in writing before launch.

Confidentiality

We treat your business information as confidential. We will not share it with third parties except as required to deliver the project or as required by law. We expect the same from you regarding our proposals, pricing, and methods.

Warranties and limits

We warrant that the services will be delivered with reasonable care and skill. Beyond that, to the extent allowed by law:

• Our total liability is capped at the fees paid for the specific engagement
• We are not liable for indirect or consequential losses (lost profit, lost revenue, lost data)
• We cannot guarantee specific rankings, conversion rates, or commercial outcomes

Nothing in these terms limits rights you have under the Australian Consumer Law that cannot be excluded.

Ending the engagement

Either side can end a project for material breach if the breach is not fixed within 14 days of written notice. If you end a project without cause, you remain liable for work completed and for committed costs (licences, third party services).

Monthly retainers can be ended with 30 days written notice by either side.

Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be handled by the courts of New South Wales. We will always try to resolve issues in conversation first.

Changes to these terms

We update these terms when our practices change or when the law requires it. The latest version is always the one on this page. For active engagements, any changes only apply after the current project is delivered.